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Office Supplies Miscellaneous

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Most of Freemans business is run on an agency basis, with about a million agents serving 3 million customers. Increasingly though, more people are choosing to buy direct, purely for themselves. Freemans provides them with a choice of payment methods.

About a quarter of Freemans agents have more than two customers at addresses different to theirs. They class these as ‘True Agents’. Those who choose to shop just for themselves and their families are known as ‘Personal Shoppers’. Happily, Freemans does not envisage that traditional agency mail order will disappear in the foreseeable future.








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